Updates to the C4ISR Symposium Exhibitor FAQ’s are coming soon. Please check back periodically for further details.
Be sure your materials are insured from the time they leave your firm until they are returned after the show. It is suggested that exhibitors arrange all-risk coverage. This can be done by riders to your existing policies.
When you arrive at show site, you should go to your booth space and check that everything is there. Check each item against your shipping information. Also, make sure that if you ordered electrical that is has been installed. And, if you ordered carpet from Freeman, make sure it has been installed as well. If anything is missing, please go to the Exhibitor Service Center. If you ordered labor, check in at the labor desk at the time you ordered it to pick up laborers.
Plan to bring copies of all of your paperwork and documentation, as a reminder of what you ordered. Also, bring copies of what you have shipped, how it was shipped and any tracking numbers. In your documentation, include information on outbound shipping, your carrier and address to be shipped.
Those items that you shipped in advance to the warehouse should be in your booth by the time you arrive on the first day of move-in.
If all of your items are not in your booth by the first move-in day, take your tracking and shipping information to the Exhibitor Service Center. First, we will determine if the shipment has been received. If the shipment has not been received, Freeman representatives will help you track it. Or, if you prefer, you can track the shipment yourself.
If you ordered carpet through Freeman, it should be in your booth on the first day of move-in. If you ordered electrical services, please be sure to notate on the Freeman carpet order form that you have ordered electrical. This will ensure that the electrical is installed prior to carpet installation. Freeman furnishings will arrive according to the show schedule. The show delivery schedule is posted at the Exhibitor Service Center, as well as other locations throughout the hall.
There is no need to check in with the Exhibitor Service Center. However, feel free to stop by if there is something with which we can assist you.
Whatever you ask. If we don’t know the answer, we will work to figure it out. Primarily the questions we receive are about orders, shipments, services, labor, invoice balance, empty stickers, material handling, loading, etc.
If you ordered labor, you must check in at the labor desk at the time you requested your labor in order to pick up your labor.
Empty stickers (to be placed on each empty container) should be picked up at the Exhibitor Service Center or from Freeman employees on the show floor. Each container should have an empty sticker with your company name and booth number. These containers are picked up throughout the move-in days and are stored offsite during the show. Please make sure that your containers are completely empty as they will not be accessible during the show.
Your empty containers will be returned at the close of the show, after the aisle carpet has been picked up. Keep in mind it can take as many as eight hours to return all empty containers, depending on the size of the show. Please make sure that you arrange your travel accordingly.
Freeman transportation can handle all of your transportation needs, including outbound shipping. Simply call 800-995-3579 to arrange outbound shipping, or check in at the Exhibitor Service Center. You can also order outbound shipping by completing and faxing the order forms located in your exhibitor service kit. If you have a preferred carrier that is different from Freeman transportation, you can arrange in advance for them to pick up your shipment. Please refer to Quick Facts for the time that your shipment will need to be cleared from your space by the outbound carrier.
There is an outbound shipping form in the kit; regardless of which carrier you use, if you fill out this form beforehand, we will print out shipping labels for you and they will be brought to your booth.
Every effort is made to invoice on the day the show opens. The invoice will be delivered to your booth, along with any outbound shipping information and labels.
Please refer to Quick Facts for the date and time the show needs to be cleared. Also refer to Quick Facts for the time that your shipments need to be cleared by your outbound carrier.
Check in at the labor desk in order to pick up your labor. You may contact the Exhibitor Service Center to make sure your labor order has been placed.
Yes. You must stop by the Exhibitor Service Center to pick up and complete your outbound shipment paperwork. Once your shipment is packed up and ready to go, you will fill in the piece count and return the form to the Exhibitor Service Center. At this time you will also make sure all your labels are placed on the shipment. This paperwork notifies your outbound carrier that your shipment is ready to be picked up.
Whatever you ask. If we don’t know the answer, we’ll work to figure it out. Primarily the questions we receive are about orders, shipments, services, labor, invoice balance, empty stickers, material handling, loading, etc.
No, if you have something valuable in your shipment, it is advised that you wait for your carrier to arrive, or hire a security guard. Also, do not label boxes with the contents (i.e., plasma screen, computer equipment) if they are expensive or high-tech materials.
Please make sure your outbound paperwork is completed and turned into the Exhibitor Service Center before you leave. If you have something valuable in your shipment, it is advised that you wait for your carrier to arrive, or hire a security guard. Also, do not label boxes with the contents if they are expensive or high-tech materials.
Material handling includes the unloading of your exhibit materials, storing for up to 30 days in advance at the warehouse address, delivering to the booth, the handling of empty containers to and from storage and removing of material from the booth for reloading onto outbound carriers when the show closes. It should not be confused with the cost to transport your exhibit materials to and from the convention or event. You have two options for shipping your advance freight – either to the warehouse or directly to show site.
- Charges will be based on the weight of your shipment. Each shipment received is considered separately. The shipment weight will be rounded up to the next 100 pounds. Each 100 pounds is considered one “cwt” (one hundred weight). There is a 200 lb minimum charge for each shipment weighing less than 200 lbs. All shipments are subject to reweigh.
- On the Material Handling Order Form, select whether the freight will arrive at the warehouse or be sent directly to show site.
- Next, select the category that best describes your shipment.